📦 Shipping & Delivery Policy

At Orlithis, we want every order to reach you as smoothly and reliably as possible. From checkout to delivery, our team works carefully to prepare your purchase and keep you informed throughout the shipping process.

Order Processing

Please allow 2–3 business days for order processing and preparation before your package is dispatched.

During this time, our team carefully reviews, prepares, and packages your order to ensure it is ready for shipment.

Shipping Times

• U.S. Orders: Shipped through trusted carriers such as USPS and FedEx, with an estimated transit time of 7–15 business days.

• International Orders: Estimated delivery takes 7–15 business days, depending on the fulfillment center and destination.

Please note that delivery estimates begin after your order has been processed and dispatched. Actual delivery times may vary depending on location and carrier operations.

Shipping Delays

While we make every effort to meet the estimated delivery windows, unforeseen circumstances may occasionally cause delays. These may include severe weather, natural disasters, public holidays, customs procedures, carrier disruptions, or other events beyond our control.

We appreciate your patience and understanding if your package takes longer than expected.

Order Tracking

Once your order has been dispatched, you'll receive a shipping confirmation email with your tracking information.

You can use these details to monitor your package as it makes its way to you. You may also visit the Track Your Order page on our website for shipment updates.

Order Cancellations

If you wish to cancel your order, please contact us within 24 hours of placing it.

Send your cancellation request to support@orlithis.com with the subject line "CANCEL MY ORDER" and include your order number.

Requests received after this period may not be eligible for cancellation if the order has already entered processing or shipment.

Incorrect Shipping Address

Please review your shipping information carefully before completing your purchase. If you notice an error, contact our support team as soon as possible.

We can attempt to update your address within 24 hours of order placement. Once an order has been shipped, we cannot guarantee that changes can be made.

Delivery Attempts

Delivery attempts are managed by the shipping carrier. Carriers may generally make up to two delivery attempts before returning an undelivered package. Please ensure your shipping address and contact information are accurate and that someone is available to receive the package when necessary.

Damaged Items

We want your order to arrive in good condition. If your package arrives damaged or contains a defective item, please contact our support team with:

• Your order number

• A brief description of the issue

• Clear photographs of the damaged item and packaging

Our team will review your request and help arrange an appropriate resolution, including a replacement at no additional cost where applicable.

Need More Help?

If you have questions about your shipment, tracking information, or delivery, our support team is ready to assist.

📧 Email: support@orlithis.com

We aim to respond to customer inquiries within 24 hours and will do our best to provide helpful and timely assistance.

Thank you for choosing Orlithis. We appreciate your trust and look forward to making your shopping experience simple, convenient, and enjoyable.